Business Travel Disruptions
How Companies Can Better Protect Travelers
A canceled flight, severe weather event or unexpected security issue can quickly turn a routine business trip into a series of last-minute decisions. Travelers need timely information and a clear path forward, while travel managers need visibility into who may be affected, what has changed and where support may be needed.
A travel management company (TMC) like Adelman Travel brings together traveler-risk technology, timely communication and experienced human support to help companies manage disruptions more effectively. Technology provides visibility and information, while experienced travel professionals help travelers navigate changes when personal assistance is needed.
Visibility Helps Identify Travelers Who May Be Affected
Effective disruption management starts with knowing which travelers could be impacted by severe weather, security incidents, health advisories or other events.
Adelman’s Traveler Care capabilities provide access to real-time traveler information, risk alerts, security reporting and interactive maps to help companies identify travelers who may be affected by an incident.
This visibility can reduce the burden on travel managers when information matters most. Instead of trying to reconstruct travel plans or contact departments individually, travel teams can access relevant itinerary and incident information through a centralized view.
Direct Communication Helps Keep Travelers Connected
Communication becomes especially important when conditions are changing quickly.
Traveler Care includes built-in email and text communication capabilities that allow companies to connect directly with potentially affected travelers. Incident updates and traveler alerts can also help travel and security teams stay informed as situations develop.
Travelers can also receive timely trip information and alerts through TripSource, BCD Travel’s traveler platform, helping keep important itinerary and travel information accessible throughout the journey.
Together, these capabilities can help reduce communication gaps between travelers and their travel programs and provide travelers with reliable information when plans are disrupted.
Personal Service Helps When Plans Change
Technology can provide information, identify potential risks and help communicate with travelers. But when a trip no longer goes according to plan, human expertise remains an important part of the response.
Adelman provides 24/7/365 traveler assistance for travelers who need help with last-minute changes to air, hotel and car reservations.
Experienced travel counselors can consider more than a single canceled flight or disrupted segment. They can review the broader itinerary, available travel options, company travel policy and other relevant details to help travelers determine a practical way forward.
When airline schedule changes affect an itinerary, Adelman can also proactively notify travelers of available travel options, while travel counselors remain available to assist with changes and rebooking.
This combination of technology and experienced service can help reduce the number of disruption-related issues that travel managers need to resolve personally.
Technology and Human Support Work Together to Support Duty of Care
Travel risk management is most effective when visibility, communication and traveler support work together.
Traveler Care provides companies with tools to identify potentially affected travelers and communicate during risk events. TripSource helps keep travelers connected to important trip information and alerts. Adelman’s travel counselors provide another layer of support when travelers need assistance changing their plans.
Together, these capabilities help companies maintain visibility, communicate more effectively and support travelers throughout a disruption.
The value can extend beyond the immediate event. Reporting, program insights and ongoing Client Success Management can help companies identify trends, address recurring traveler friction and evaluate opportunities to strengthen their travel programs over time.
Give Travel Managers Fewer Disruptions to Manage Alone
Travel disruptions cannot always be prevented, but companies can be better prepared to respond when they happen.
Adelman Travel combines traveler visibility, risk management capabilities, communication tools and experienced 24/7 traveler support to help organizations protect and assist their travelers without placing the entire responsibility on an internal travel team.
With the right combination of technology and human expertise, travel managers can gain greater visibility into potential disruptions while travelers have access to information and support when they need it most.
Contact Adelman Travel to learn how traveler-risk technology, proactive communication and experienced traveler support can help strengthen your organization’s approach to duty of care and business travel disruptions.