About Our Client Success Managers
Adelman’s client success managers advise on strategies to improve your program including implementation of expense and payment solutions as well as providing managerial services such as travel policy development and supplier negotiations. Some of the many consulting services Adelman provides include:
The Adelman Blueprint
Adelman’s client success managers will track the success of your program using the Adelman Blueprint. As a living document designed and customized with your individual KPIs and objectives, the Blueprint is a picture of your current travel program and a plan of execution to achieve your travel objectives. This document can also serve as a measure of your program's progress and ensures that your client success manager is continually seeking additional solutions to improve your program and overall satisfaction.
The Adelman Blueprint incorporates these elements:
- Solutions for reducing cost per transaction
- Online adoption plan development
- Cost savings successes and opportunities on both a local and global basis
- Potential travel program consolidation / development opportunities
- Technology recommendations and solutions
- Traveler behavior management opportunities
- Performance and areas of improvement of vendor agreements
- Travel policy recommendations/development from analysis of travel program
- Industry benchmarking, travel industry insights and updates
Jeffrey Prell, Adelman Client Success Manager
“Our client success manager, Jeffrey Prell, provides many years of experience in the travel world. He has helped coach and train our T&E team throughout the years to become what they are today. With his experience, he offers great advice when negotiating between the Walsh group and vendors. I truly believe because of Jeffrey we are as successful as we are today.” - Jim Panozzo, Corporate Controller, The Walsh Group
Travel policy development
Need help with developing or enhancing your travel policy?
Adelman’s client success managers will review and update your current travel policy, or they can assist in the creation of a new policy. They are also responsible for the policy’s ongoing performance and will regularly offer guidance, new solutions, and suggestions for improvement of your travel program.