Is Your Business Travel Program Ready for Concur’s 2-Factor Authentication and Password Updates?

As your TMC partner, we want to proactively update you on the changes coming to your Concur online booking tool.  Please know our experienced team is here to support your business travel program with any questions you may have.

SAP Concur Changes in Your Business Travel Program

2 Factor Authentication/Password Requirements:

As a part of the security features upgrade, Concur implemented mandatory two-factor authentication (2FA) for all users using basic travel booking strong authentication (username and password) on the web or mobile. 

The new 2FA requirements do not impact users who access Concur Travel via SSO without a password.

Concur implemented this in two phases: 

• Click here to access the Concur 2FA set-up guide
• Click here to access the Concur 2FA FAQ

Phase 1 (valid email address in profile NOT REQUIRED)

• Users received a prompt to set up 2FA when logging in using basic travel booking strong authentication (username and password).

Phase 2 (valid email address in profile REQUIRED)

• All users must have a valid email address in the first email field in their traveler profile to have received a link to set up 2FA
• In addition to 2FA, a new password policy enhancement required users to reset their passwords to comply with Concur’s new minimum standard.

NOTE: If you have multiple logins for Concur Travel, the enrollment process for each credential is required.

Impact on End Users:

• End users are required to enroll in 2FA during the sign-in process. They will need an authenticator app or a browser extension on their mobile phones.
• After successful registration, end users are prompted to enter a 6-digit code generated by their authenticator app. This process is in place for all subsequent logins.
• Concur suggests the following authenticator apps: Twilio Authy Authenticator, Duo Mobile, Microsoft Authenticator, and Google Authenticator.
• If an end-user does not have a mobile phone or does not want to download an authenticator app on their mobile phone, they can use an authenticator app on their browsers, such as Google Chrome or Microsoft Edge.

Action Required:

• Corporate Travel Managers should contact their IT department and confirm which authenticator app(s) end users should download beforehand.

Experience Hassle-Free Travel Management with Adelman Travel

At Adelman Travel, we go above and beyond to provide premium business travel services. Our professional team understands the importance of security in today’s digital landscape, and we are well-equipped to handle Concur’s 2FA travel booking with strong authentication and password updates. Partnering with our business travel agents ensures your corporate travel program is fully prepared for the latest security measures.

With our extensive knowledge and expertise, you can streamline travel management processes while protecting sensitive data. We offer personalized solutions to meet your specific needs and provide comprehensive support every step of the way. Trust Adelman Travel to enhance the security and efficiency of your business travel program, allowing your employees to experience hassle-free and secure travel.

Contact us today to learn how our travel management services enhance your corporate travel program.