Author: Jenna Miller

Travel platform: Concur’s 2-factor Authentication and Password Updates

Is your Company Ready for Concur’s 2-factor Authentication and Password updates?

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As your TMC partner, we want to proactively update you on the changes coming to your Concur online booking tool.  Please know we are here to support you with any questions you may have in the coming weeks.

SAP Concur Changes
2 Factor Authentication/Password requirements:

As a part of security features upgrade Concur plans to implement mandatory two-factor authentication (2FA) for all users who are using basic authentication (username and password) on web or mobile. Users that access Concur Travel via SSO without a password required will not be impacted by the new 2FA requirements.

Concur plans to implement this in two phases: Phase 1 on October 18 and Phase 2 on November 15.

Phase 1 (valid email address in profile NOT REQUIRED)–October 18 to November 14

  • During this time, users will receive a prompt to set up 2FA when logging in using basic authentication (username and password).
  • Although valid email address is not required for this phase, it is required effective November 15, at which time if a user doesn’t have a valid email address, they will not be able to log into Concur.

Phase 2 (valid email address in profile REQUIRED)–November 15 ongoing

  • All users must have a valid email address in the first email field in their traveler profile to receive a link to setup 2FA
  • In addition to 2FA, there will be a new password policy enhancement where users will be required to reset their passwords to be compliant with Concur’s new minimum standard.

NOTE: If you have multiple logins for Concur Travel, the enrollment process is required for each credential.

Impact to End Users:

  • End users will be required to enroll in 2FA during the sign in process beginning October 18. This will require them to have an authenticator app on their mobile phone or via browser extension.
  • After successful registration, end users will be prompted to enter a 6-digit code generated by their authenticator app. This process will be in place for all subsequent logins.
  • Concur suggests the following authenticator apps: Twilio Authy Authenticator, Duo Mobile, Microsoft Authenticator, and Google Authenticator.
  • If an end user does not have a mobile phone or does not want to download an authenticator app on their mobile phone, they can use an authenticator app on their browser such as Google Chrome or Microsoft Edge.

Action required:

  • Travel Managers should contact their IT department and confirm which authenticator app(s) end users should download ahead of time.

More information will be communicated in the coming weeks. 

Last month Adelman’s NPS Score reaches near 90!

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NPS Score: 

Corporate travelers give a rating between 0 (not at all likely) and 10 (extremely likely) and, depending on their response, customers fall into one of 3 categories to establish an NPS score: 

  • Promoters respond with a score of 9 or 10 and are typically loyal and enthusiastic customers. 
  • Passives respond with a score of 7 or 8. They are satisfied with your service but not happy enough to be considered promoters. 
  • Detractors respond with a score of 0 to 6. These are unhappy customers who are unlikely to buy from you again and may even discourage others from buying from you. 

To calculate our final NPS score – the system subtracts the percentage of Detractors from the percentage of Promoters. For example, if 10% of respondents are Detractors, 20% are Passives and 70% are Promoters, Adelman’s NPS score would be 70-10 = 60. 

NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are measured with a single-question survey and reported with a number from the range -100 to +100, a higher score is desirable. 

NPS® is often held up as the gold standard customer experience metric. It measures customer perception based on one simple question: “How likely is it that you would recommend Adelman Travel to a friend or colleague?” 

 

BCD Travel report: Accessibility in travel

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Travel can be stressful or complicated for anyone, but travelers with disabilities can face even more obstacles due to the way services and environments are designed. BCD Travel’s new report, Accessibility in Travel, examines the topic through the lens of business travel. 

 

What’s inside the report? 

The Accessibility in Travel report distinguishes between three types of accessibility: physical, communication and Web. Understanding the types and why they’re important can lead to providing a broad range of solutions that eliminate access barriers for travelers, ultimately generating business opportunities and greater product differentiation. 

Topics covered: 

  • 11 reasons why accessibility is important 
  • A brief summary of ISO Standard 21902 Accessible tourism for all 
  • A snapshot of main accessibility challenges 
  • Considerations for accessible travel services, including adapted hotel rooms and car rentals, mobility equipment hire and travel companion services 

Download Report

Travel with Confidence: Allianz Travel Insurance 

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Reimbursement for trips cut short and unplanned travel costs  

While reimbursement for covered trip cancellation is usually the top-of-mind travel insurance benefit for most travelers, Allianz Travel Insurance offers much more value beyond that. For example, it can provide benefits in case a vacation gets interrupted for many covered reasons including family medical emergencies back home and certain inclement weather events that were unnamed at the time the plan was purchased. For cruisers relying on safe weather conditions, this is a particularly valuable benefit to have. It can also be extremely helpful if a traveler’s flight to their cruise embarkment is cancelled or delayed, causing them to miss part of their cruise. Even if a traveler has a covered travel delay that does not cause them to miss any cruise time but does necessitate extra meals or accommodations while awaiting departure, travel delay benefits can reimburse them for these types of unplanned costs.  

 

Protections for precious cargo 

Insured travelers can also feel more secure knowing they have protection for lost, stolen, damaged, or delayed personal belongings—meaning they can be reimbursed for replacement items they need to buy if something happens to their belongings while traveling.  

 

Valuable benefits for medical mishaps

Another important reason to protect your trip with Allianz Travel Insurance is the emergency medical benefit and emergency medical transportation benefit, which can save you thousands if you have a medical emergency whether traveling domestically or internationally. The emergency medical transportation benefit can pay for a ground or air ambulance to the nearest appropriate medical facility, having a loved one transported to the insured traveler’s bedside, and for transportation back home after such an event.



Expert travel assistance 24/7

Whether or not you have an emergency while traveling, Allianz Travel Insurance gives you access to round-the-clock expert travel assistance that can support you through most any travel challenge, such as replacing a lost passport or forgotten prescription, providing translation services, following up on medical care, and much more.



Start planning your next adventure with more peace of mind. Ask your Adelman vacation advisor for details on Allianz Travel Insurance plans, even if you have already booked your trip.

 

Click here to get an insurance quote.

 

Terms, conditions, and exclusions apply. Availability of specific benefits and covered reasons described here varies by product and by state.  Products may not include all benefits or covered reasons described here.  See your plan for details on what your plan includes. Benefits may not cover the full cost of your loss.  All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits and daily maximums.  Be sure to review your plan carefully to understand what limits apply to your plan.Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen.  A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best’s 13 Financial Strength Ratings.  Plans only available to U.S. residents and may not be available in all jurisdictions.

 

Allianz Global Assistance, TravelSmart, and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through Allianz Global Assistance. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233. 

 

Get Connected with Adelman’s TripSource Mobile App! 

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Business Travelers now have access to our fully integrated mobile solution.

 

TripSource, available via mobile or desktop, provides a consistent experience globally and keeps you organized, informed, and in control of your business travel. No more paper. No more organizing multiple emails. Everything you need, all in one place.   

 

Key Features of TripSource: 

Access all your trips –Travelers will be able to access all future trips for viewing and managing their itineraries. 

Book travel – Travelers can punch out to their company’s designated online booking tool, whether that is SAP Concur Travel or Etta by Deem for booking their travel. (Please note this requires an additional login to the designated OBT).  

Get support – Individual travel team local contact numbers, emails, time zones and hours of operation are available for travel assistance through Adelman. Travelers also have access to live chat for immediate support via our chat functionality. 

Calendar sync – Travelers can synch their trips and itineraries directly to their calendars via TripSource Mobile or Desktop. 

Admin feature – TripSource’s Admin Feature is available via the desktop only and does require the admin to have a travel profile created.  Admins can view and book travel for designated travelers once the traveler grants permission for them to access their profile or book on their behalf. 

 

Additional features coming soon! 

Get TripSource Now – https://www.adelmantravel.com/trip-source/  

Americans Will Need to Apply Online to Enter Europe Starting in 2024.

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United States passport holders have long traveled throughout most of the world without having to worry about visa applications: American travelers currently have visa-free access to 184 destinations worldwide, according to this year’s Henley Passport Index, which ranked the U.S. passport as the eighth most powerful in the world. But that’s set to change next year, as the European Union prepares new travel document requirements for American tourists. 

 

The new regulations are called the European Travel Information and Authorization System (ETIAS). When the system launches in early 2024, it will require all visitors who currently travel to Europe visa-free, such as citizens from the US, Canada, Australia, and New Zealand, to apply for travel authorization and receive approval prior to their departure. 

 

ETIAS is not a visa in the traditional sense; it only requires a quick online application, with approval delivered via email. In order to receive authorization, visitors must fill out an online form providing details about their basic biographical information, travel plans and travel history, as well as other security questions. 

 

Most applicants will be granted travel authorization within an hour, but if further checks are required, the process could take up to 96 hours. Once approved, this authorization is valid for multiple entries over the course of three years, or until the traveler’s passport expires. 

 

Application Process 

The European Travel Information and Authorization System is not your traditional visa. It’s a straightforward online application process with approval delivered by email. Travelers will need to fill out an online form with basic biographical information, travel plans and travel history, along with security questions. While most applicants will receive approval within an hour, some may experience a wait of up to 96 hours for further checks. The cost of the application is approximately $8, applicable to travelers of all ages. Once approved, the travel authorization will be valid for multiple entries over three years or until the traveler’s passport expires. 

At the moment, the exact date when the new travel authorization will become a requirement is still unclear. Adelman will provide additional details to our customers upon learning more updates.  

A full recovery of the air travel industry

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IATA’s comparison of the connectivity levels observed in Q2 2019 and Q2 2023 shows how close to full recovery the global aviation industry has come. 

A number of countries in Central America, Asia and Africa have already reached the Q2 2019 connectivity levels. 

 

🌍 The recovery in Europe has been mixed, with countries such as Germany, Finland and Sweden staying below the 80% connectivity level. This can be linked to some shifts to short haul travel patterns, and also disruption related to the closure of Russian airspace to European airlines. 

 

🌍 A particularly strong performance has been seen in Africa, where the connectivity of a number of countries now exceeds that of 2019. 

 

View Air Passenger Market Analysis Report  

NOW IS THE TIME TO GO BEYOND 

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Mediterranean coastline
Grand Canal and Basilica Santa Maria della Salute, Venice, Italy

Enjoy an elevated, all-in-one vacation experience designed for SkyMiles® Members with Delta Vacations. Choose from top destinations, expertly curated hotels, activities and more. Go Beyond the Flight to discover new ways to get bonus miles, and earn toward Medallion Status®. SkyMiles Members earn bonus miles in addition to flight miles on every vacation package, plus earn towards Medallion Status with every flight + hotel booking. 

 

Exclusive with Delta Vacations, Medallion Members save up to $350 per booking!*  

Book by January 31, 2024, for travel anytime.  

 

Did you know that there are even more ways to earn Delta SkyMiles?  

 

1. Link your Starbucks account with your SkyMiles number.   

2. Link your Lyft account with your SkyMiles number. (Double miles on airport rides)  

3. If you’re a Georgia resident, then link your Georgia Natural Gas account with your SkyMiles number.  

 

Let your miles explore Delta new trans-Atlantic routes †: 

 

•Atlanta (ATL) to Athens, Barcelona, Dublin, Madrid, Milan, Stuttgart, Tel Aviv, Dusseldorf, Edinburgh, Nice and Venice 

• Detroit (DTW) to Munich, Reykjavik and Rome 

• New York (JFK) to Nice, Reykjavik, Stockholm, Venice, Copenhagen, Geneva, London Gatwick, Berlin and Prague 

• Los Angeles (LAX) to London Heathrow and Paris 

• Boston (BOS) to Rome, Tel Aviv, Athens, Edinburgh and Lisbon 

• Minneapolis St. Paul (MSP) to Reykjavik 

 

In addition to these new routes, Delta Vacations is adding new 4- and 5-star hotels and new activities in France, Germany, Scotland and more, to ensure travelers have a variety of elevated vacation experiences to choose from.  

 

Must-Do Fall & Winter Vacations 

 

AMSTERDAM 

Visit The Van Gogh Museum in Amsterdam and view the world’s largest collection of the artist’s work.

 

ATHENS 

Trek up to the Acropolis, a unique masterpiece of ancient architecture, to reflect on the splendor, power and wealth of the golden age of Perikles. 

 

COPENHAGEN 

Tour the world-famous Carlsberg Brewery in a majestic horse-drawn carriage and stop for a visit at famous author Hans Christian Anderson’s house. 

 

DUBLIN 

Trace your family tree with a stay at The Shelbourne Hotel, where you’ll meet the resident Genealogy Butler, one of Ireland’s leading accredited genealogists. 

 

LONDON 

Don’t miss the capital city’s famous shopping streets like Oxford Street, Piccadilly and Regent Street or head to the West End to catch a fabulous show. 

 

MUNICH 

Take a day trip to visit Neuschwanstein Castle, a fairytale castle built in the foothills of the Bavarian Alps. 

 

PARIS 

Ice skate outdoors on the first floor of the Eiffel Tower or the rooftop of The Grande Arche de a Defense building with sweeping panoramas of the City of Lights. 

 

ROME 

Lines will be short for most of the Eternal City’s main attractions, and winter shopping season begins the first Saturday in January and is the perfect time to up your wardrobe game. 

 

STOCKHOLM 

Spend an afternoon at Fotografiska, the city’s museum of photography and enjoy an on-site café and bar as well as gorgeous view of the city. 

 

TEL AVIV 

Take a day trip to Jerusalem, enjoy time at the beach or visit renowned museums, including the Diaspora Museum or the Tel Aviv Art Museum. 

 

For offer details visit delta.com/vacations-medallion or Contact your Adelman Advisor Today for a  

Delta Vacations Experience!  

 

†Flight routings subject to change without notice. 

 

Offer Terms and Conditions  

  • Purchase any Delta Vacations flight and hotel; flight, hotel and car; hotel and car rental; or hotel and transfer package from any Delta Vacations origin in the U.S. or Canada to any Delta Vacations destination, February 1, 2023 – January 31, 2024, for travel anytime.  

  • Atlantis, Couples, Disney, Sandals and Beaches resorts are not included in this offer.  

  • At time of reservation, you must refer to promotional code SMLOYAL2023.  

  • Package options must include one of the following:  

  • Air, hotel and car rental  

  • Air and hotel  

  • Hotel and car rental  

  • Hotel and transfer  

  • Offer is per eligible air, car, transfer, and/or hotel component (where applicable), on Delta Vacations bookings from any Delta Vacations origin to any Delta Vacations destination.  

  • For air-inclusive packages, offer is valid on reservations that include a minimum of one flight on Delta Air Lines®; the Delta Connection® carriers: Endeavor Air, Inc., Republic Airways and SkyWest; Delta Shuttle® carrier: Republic Airways; SkyTeam partners: Aeroflot, Aeromexico®, Air Europa, Air France, Airlinair, Air One, Air One City Liner, Bahamasair, BritAir, China Airlines, China Eastern, China Southern, CSA Czech Airlines, KLM and Korean Airlines or codeshare partners: Aerolíneas Argentinas, Aerolitoral dba Aeromexico Connect, CAI Second, Aeromar, Austral Lineas Aereas dba Aerolineas Argentinas, BritAir dba Air France, CAIone, City Jet dba Air France LATAM Airlines Group, LATAM Colombia, LATAM Brazil, LATAM Peru, LATAM Paraguay, LATAM Ecuador, Paranair, Hawaiian Airlines, Hop! Dba Air France, Kenyan Airways, Joon Airlines, KLM CityHopper, Privilege Style, Regional CAE dba Air France, Silver Air, Shanghai Airlines, Transavia Airlines, Travel Service dba China Southern, Virgin Atlantic International, Aer Lingus dba Virgin Atlantic Little Red, Virgin Australia International, Virgin Australia Limited NZ dba Virgin Australia, VLM Airlines, WestJet, and WestJet Encore; Partners: Air Tahiti, British Airways (only within South Africa), ITA Airways. Reservations that include only flights on other airlines do not qualify.  

  • Minimum package purchase of $1,250 per booking is required. Package purchase may include flight and hotel; flight hotel and car rental; hotel and car rental; and hotel and transfer; plus any optional excursions and activities.  

  • Discount is $50 on bookings of $1,250-$2,499; $100 on bookings of $2,500-$3,999; $150 on bookings of $4,000-$6,999; and $350 on bookings of $7,000 or more.  

  • Maximum discount is $350 per booking; discount is a percentage of each eligible land component.  

  • Additional baggage charges for checked luggage may apply, as well as any applicable hotel/resort fees or departure taxes collected by hotel/resort/airport at destination.  

  • Offer is not applicable to airfare; Globus family of brands including Globus, Cosmos, Monograms and Avalon packages; for groups of 10 or more people and is not retroactive.  

  • Must be purchased through Delta Vacations.  

  • Discount applies to qualified passengers only. Children staying free in room do not qualify for discount.  

  • Discount will recalculate if modifications are made to the booking.  

  • No refunds will be issued toward offer. Offer has no cash value. Offer void if qualifying booking is canceled.  

  • Programs and availability may vary. Delta Vacations flight reservations may be made up to 331 days in advance of flight departure.  

  • Delta Vacations must issue all airline tickets.  

  • Standard Terms and Conditions apply and are outlined during the booking process; other restrictions may apply.  

  • Delta Vacations is the final authority on the interpretation of these rules and reserves the right to change these Terms and Conditions without prior notice.  

  • All SkyMiles Program rules apply. To review the rules, please visit delta.com/memberguide. Delta Vacations airfares will earn Medallion® Qualification Dollars (MQDs – U.S.-based members only) based on fare class and distance flown. To review rules for Delta Vacations miles redemption, please visit delta.com/us/en/delta-vacations/use-miles. Bonus miles do not count toward Medallion Status or Million Miler™ Status. Offers void where prohibited by law. Offers subject to change without notice. Other restrictions may apply.  

 

Redemption Instructions  

  

  • Promotional code will always be validated, and appropriate discount will be deducted if terms and Via Travel Advisor:  

    At time of reservation, you must refer to promotional code SMLOYAL2023.  

 

Stephan Baars assumes role of BCD Travel president and CEO

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Welcome BCD Travel’s new president and CEO, Stephan Baars!

Stephan assumed the role of BCD Travel president and CEO this week. Having previously served as the company’s global CFO for 11 years, he left BCD to become CEO of BORON, the private investment company of BCD founder John Fentener van Vlissingen. Stephan returns with a vision of building on the company’s success.

“In the short term, I plan on meeting with as many people as possible throughout the organization, in all regions and at all levels,” said Stephan. “I’ve remained close to BCD, but there’s a great deal to learn from our incredible employees, executive team and partners. Together with the team, I pledge our continued commitment to helping our clients drive success in their business.”

Click here to read full press release

Regent Seven Seas announces new culinary experiences to celebrate inaugural Alaska season

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Regent Seven Seas Cruises® recently announced a new collection of authentic and immersive culinary experiences as part of its Epicurean Perfection program to celebrate Seven Seas Explorer’s® inaugural season in Alaska.

The three carefully curated Epicurean Explorer Tours and three new Culinary Arts Kitchen classes will be themed around the cuisine of the Pacific Northwest. Highlights on land include a visit to a sustainable oyster and kelp farm, a catamaran ride through a glacier carved fjord to a sustainable wild Alaska salmon hatchery and plenty of opportunities to sample local delights such as a seafood and artisan crafted beers pairing lunch.

New classes on board showcase recipes from dishes found in the Vancouver BC and Seattle area, how to make sustainable seafood selections, and for the first time ever, the Culinary Arts Kitchen team, led by Chef Kathryn Kelly, Executive Chef Director of Culinary Enrichment for Regent Seven Seas Cruises, has designed a class specifically for 6–16-year-olds.

Seven Seas Explorer will be the most luxurious ship in Alaska with 15, 7-night sailings between Seward, Alaska and Vancouver, British Columbia. From June to September 2023, the ship will provide the highest standards of service to no more than 746 discerning guests in exquisite restaurants and lavishly appointed suites as they explore Alaska at its wild, blossoming best, cruising the cliffs and waterfalls of the Misty Fjords, the colorful legends of Skagway, and the possibility to gaze in awe as Hubbard Glacier sheds enormous blocks of ice into the sea.

“Our new collection of culinary experiences for Seven Seas Explorer’s inaugural Alaska season is rooted in topics that are important to our guests,” said Kathryn Kelly. “We invite our guests to explore The Last Frontier by way of learning sustainable fishing and aquaculture, mastering fish cooking in our hands-on cooking school and understanding the authentic culinary traditions of the indigenous peoples and immigrants living in the majestic region of Alaska.”

Highlights of the new Epicurean Explorer Tours and Culinary Arts Kitchen Classes

Epicurean Explorer Tours

Ketchikan
Join a Chef Instructor for a visit to a family-owned sustainable oyster and kelp farm. Learn how the oysters are nurtured as they grow from thumbnail size to market size. The company is also the first in Alaska to harvest kelp, another sustainable endeavor only possible because of the bay’s extraordinary water conditions. Guests may learn how conditions affect oysters and kelp by tasting them. After a visit to the farm, participants return to the Culinary Arts Kitchen for a 90-minute class covering seven culinary techniques for flawless fish cookery at home.

Sitka
This tour is an immersion into the salmon industry in Alaska. On the way to a local fish hatchery, guests will pass many of the scenic highlights of the historic Silver Bay region. Enjoy a covered catamaran ride through a glacier carved fjord to arrive at the sustainable wild Alaska salmon hatchery for an immersion into all things Alaska salmon. The tour concludes with a seafood-centric lunch at an in-town restaurant hosted by a famed local chef.

Juneau
What’s better than scenery, beer, and seafood? Regent have curated a tour in Juneau that combines a scenic tour of the surrounding beauty with a tasty lunch of local seafood paired with artisan crafted beers. Hosted by one of our chef instructors as well as a renown local chef, guests will enjoy a relaxed visit to Juneau while learning about the seafood industry and the local passion for craft beers. The tour ends with a guided tour of the local town pointing out gourmet shops with delectable smoked salmons to take home to remember an unforgettable day.

Culinary Arts Kitchen Classes

Taste the Northwest Kitchen
Offered for the first time on Regent Seven Seas Cruises is Taste the Northwest Kitchen with recipes inspired by acclaimed chefs and restaurants found in Vancouver BC and Seattle.

Master Chef Junior
For a fun twist, Seven Seas Explorer will offer a new class – Master Chef Junior – where grandparents or parents serve as sous chefs for their 6- to 16-year-old chefs.

Find Another Fish
To round out the Alaska season on Seven Seas Explorer, our culinary enrichment team will be offering demonstrations and lectures entitled Find Another Fish which is intended to guide guests in choosing more sustainable fish at local markets when at home or at restaurants ordering a seafood or fish entrée. 

For more information on a Regent Seven Seas Cruise, contact an Adelman Vacations advisor at 800-749-7116 or 417-888-4488, or visit our website at www.adelmanvacations.com.