SkyTeam will give airline staff access to its entire network to better assist passengers

The SkyTeam global airline alliance, which includes Delta Air Lines, is launching a new platform across all 20 of its member carriers that will allow frontline airline staff to access a passenger reservation from any member airline to better assist their mutual customers. According to SkyTeam officials, “With the new system ticketing agents will be able to access the original or an active copy of the customer itinerary to rebook and reissue an electronic ticket, regardless of which SkyTeam carrier sold the ticket or which reservation system hosts the booking. The rebooking and ticketing for the new flight happens in just a few minutes.”

When delays or disruptions occur, passengers can visit a SkyTeam member airline’s ticket counter or transfer desk, up to 48 hours before travel to be rerouted onto the next available SkyTeam flight.

This new feature is being rolled out in phases. SkyTeam rebooking is already available in 21 countries across Asia, Europe, the Middle East and Latin America. Delta agents will have access to the new system later this year when the process is launched in the U.S. and Canada.