Having the assurance that travelers are receiving a high level of service is critical to any travel program. You need a program where travelers are comfortable they will be working with responsive, personable and empowered travel consultants who not only go all out, but are accountable for their performance.

High Service Levels

Your travelers are looking for high service levels to make their arrangements without fuss, have changes handled efficiently enroute and make their trip a success.  If there are opportunities to capitalize on lower fares, attain preferred seating, or get a room in the sold-out hotel, those need to be communicated on the front line. In addition, such events need to be tracked and clearly reported.

Accountability

You need to work with someone who has a vested interest in helping you achieve your goals. When issues arise, you want one person that is responsible and accountable for your travel program. You want to know that regardless of the situation at hand, someone is working on your behalf and will communicate with you in a professional and timely manner.

Adelman Delivers

With your Adelman Global Account Manager, you have a single point of contact for all matters from negotiations and service to personnel. Responsible for the success of your travel program, your Global Account Manager has all of the resources available to effectively manage your account. You will never make multiple calls to various departments to seek out answers.